Our client came to us in October 2020, following an accident at work in October 2019 when she was a carer visiting a service user at their home. Unfortunately, the only way in/out of the service user’s home was via an unsafe, slippery make-shift ramp. Our client slipped and fell on the ramp, spraining her ankle and injuring her lower back.
Liability was denied in April 2021, with the defendant (our client’s employers) saying to redirect the claim against the homeowner. The defendant has a duty of care to take reasonable care of our client’s safety whilst working and, 7 months later, after robust communication from us pushing the defendant to comply with their obligations, they finally admitted liability.
Our client needed assistance from her partner with personal care, getting dressed and domestic chores for 6 weeks, and was off work for approximately 2 months (and then on a phased return). Her financial losses totalled almost £5,500. She had acute symptoms for 6 months and the accident brought forward symptoms she would have had in 6 months in any event because of her pre-existing ankle problems.
We made a high offer which was not accepted but the defendant made a counter-offer of £8,500, which was actually £500 more than our highest anticipated figure. The client was really pleased with the offer and told us how much she appreciated our effort, hard work and dedication.
If you, or someone you know, has had an accident at work, then get in touch with our experts today on ab@phoenixlegalsolicitors.co.uk or call 0151 306 3694.